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Common Questions
FAQ
Orders & Shipping
Packages are processed and shipped within 7–10 business days. We proudly offer international shipping, with a flat-rate shipping fee of $25 CAD applied once per order, regardless of destination. Once your order has shipped, you'll receive a tracking number from the shipping carrier so you can follow your package every step of the way.
Please Note:
- We do not offer local pickup.
- House of Lushes is not responsible for products damaged after they have left our facility. If you experience an issue, please contact us at info@lusheshq.com, and our Customer Support team will respond within 3–5 business days.
Returns & Exchanges
Due to the nature of our handcrafted self-care products, all sales are final. We do not offer refunds or exchanges.
If your order arrives with an issue, please email info@lusheshq.com, and our Customer Support team will respond within 3–5 business days to review your concern.
Products
House of Lushes is a luxury self-care and wellness brand dedicated to creating intentional moments that encourage you to slow down, reconnect, and care for yourself.
Every product is handcrafted in small batches using:
- Naturally derived wax
- Vegan-friendly oils
- Intentionally sourced essential oils
Our products are designed to create beautifully scented spaces while delivering a luxurious self-care experience without compromise.
For best results:
- Store products in a cool, dry place.
- Check the Best Before Date on each product for its recommended shelf life.
Whether you're unwinding after a long day, creating a spa-like atmosphere at home, or simply taking a mindful moment, House of Lushes is designed to complement every self-care experience.
Massage Oil Candles
How to Use
- Light your candle and allow a generous pool of wax to melt.
- Enjoy the calming aromatherapy while the wax melts.
- Extinguish the flame.
- Allow the melted wax to cool to a comfortable temperature.
- Pour a small amount into your hands or directly onto the skin and massage gently.
Our massage oil candles are made with naturally derived soy wax, which has a low melting temperature, making it safe and comfortable for skin application when used as directed.
They are enriched with:
- Sweet Almond Oil (Prunus amygdalus dulcis)
- Coconut Oil (Cocos nucifera)
- Essential Oil Blends (Concentrated Plant Extracts)
These nourishing oils help moisturize dry skin while creating a relaxing, spa-like experience.
Candle Care
- Do not burn your candle for more than 8 hours at a time.
- Always replace the lid when the candle has completely cooled and is not in use.
Contact Us
Have a question or need assistance? We'd love to help.
Email: info@lusheshq.com
Our Customer Support team responds within 3–5 business days.
For wholesale inquiries, collaborations, corporate gifting, or general questions, please contact us by email, and we'll be happy to assist.